Remote Decoding and COVID-19 (Coronavirus) Pandemic

These days when the whole world is facing a pandemic of COVID-19 we have decided to support you, our customers. Don`t worry if your workshop is closed for quarantine or you wish to isolate yourself voluntarily. Even if you stay at home, you still can service phones remotely using Octoplus Box or Dongle without having contact with people directly.

This solution requires you to instruct your customers and prepare your and their PCs. Follow this short tutorial:
How to connect the phone to Octoplus Box remotely using Radmin VPN and USB Network Gate software >

➢ If you need help, please contact us via or Live Chat

IMPORTANT! Keep in mind that you’re still not allowed to share Octoplus Box with others as Card sharing is Piracy and will lead to permanent ban (for more info read this statement).

However, servicing phones remotely won’t be treated as a breach of rules untill the end of the current pandemic situation as an exception. This option will be prohibited when things will get back to normal.

Please follow fair use principles, do not dump the market, and treat your colleagues as you’d like to be treated yourself, as any abuse or complaints may lead to personal sanctions.

Not all other boxes/dongles can be used this way, so be careful!

How to connect Samsung S9 (SM-G960F) remotely

Let’s start!

First, you should establish a VPN (virtual private network) connection between yours and the customer’s PC using the Radmin VPN software.

➢ Download and install the Radmin VPN software on both PCs.
Download link:

➢ Launch the software on your PC and press ‘Create New Network’.

Launch the software
Create Network

➢ Provide your customer with the name and password of the network so that they can join you.

Join the Network

After a successful connection, you will see the name of the customer´s PC and their virtual IP.

Customer Info

➢ Now the customer has to share their phone using the USB Network Gate software

Please note! USB Network Gate software is a payware, but there is a 14-day trial period for sharing devices. Since you are the ‘client’, not the ‘server’, this should work with as many customers as you need. Or you can also use any other sharing software.

➢ The customer has to connect the phone directly to the USB port of their PC and share the device (their phone) via the USB Network Gate software.

The User connects the phone to USB port

After this, you will see the shared phone in the USB Network Gate software on your side.

Now you will see the shared phone

➢ The phone should be detected by the Device Manager on your PC as Samsung Mobile USB Composite Device.

Device Manager detects the phone

When the user’s phone is detected on your PC, you can start the service procedure.

➢ Launch the Octoplus Box Samsung software, choose the needed model, and press the ‘Help’ button (here you can find the drivers required for Samsung Phones and step by step manual).

Launch the software

➢ In the COM Port, you can see the customer’s phone detected as Samsung Mobile USB Composite Device.

Press Help

➢ Press “Read info”. You can see that the phone is detected correctly and your job can be done.

Read Info

Wishing you good health and all the best!

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